30005: The recipient’s number is inactive or does not exist

ERROR: 30005 #

Possible Causes

• The destination number you are trying to reach is unknown and may no longer exist.
• The device you are trying to reach is not on or does not have sufficient signal.
• The device cannot receive SMS (for example, the phone number belongs to a landline)
• There is an issue with the mobile carrier.

Possible Solutions

• Pay close attention to your request and double check to verify you are attempting to send messages to the correct phone number in the correct E.164 format: [+] [country code] [subscriber number including area code]
• Lead Connector Support team can help investigate what went wrong with delivering your message. Please collect 3 or more examples in your SMS logs from the last 24 hours that were flagged with Error 30005, and open a support request.