How to Buy a Toll-Free Number? #

Step 1. Head into your Location/ subaccount where you would like to purchase a Toll-Free number: #

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Step 2. Click on Settings at the bottom left: #

Step 3. Click on Phone Numbers: #

Step 4. Click on Add Number: #

Step 5. Country set to United States > Click on Filter: #

Step 6. De-select Local & Mobile for the Phone Number Type: #

• make sure only Toll-Free is selected
• Click on Apply

Step 7. Select one of the phone numbers you like and click on Proceed to Buy! #

Toll-free numbers are numbers that begin with one of the following three-digit codes: 800, 888, 877, 866, 855, 844 or 833

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FAQs #

1. What is the benefit of Toll-Free Numbers over Local/Phone numbers? #

Though Toll-Free numbers are high priced they have added advantages to it, please see below:

• Increased throughput of 3 Message segment per second when compared to 1 message segment per second in case of other 10DLC numbers.the 
• [US/Canada Only] The Toll-Free Registration helps to send at least a few messages while the registration is in progress unlike the A2P registration for 10DLC numbers.

2. How can one register their US/Canada Toll-Free numbers? #

If the sub-account is on the LC phone, you can sign up for Toll-Free Number Registration for LC – Phone (US/Canada) from the application. [Only applicable to US/Canada Toll-Free Numbers]

If the sub-account is using your/their own Twilio account, you will need to contact Twilio support to register your toll-free number.If the sub-account is on the LC phone, you can sign up for Toll-Free Number Registration for LC – Phone (US/Canada) from the application. [Only applicable to US/Canada Toll-Free Numbers]

If the sub-account is using your/their own Twilio account, you will need to contact Twilio support to register your toll-free number.