Porting your telephone number (non-Twilio number) to a location

Please understand that port requests may take 2-4 weeks (4-6 weeks for more requests of more than 50 numbers)

After reviewing the above video, please prepare the following information below and fill out the form: Porting Form. If you have questions, please contact support

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What You’ll Need (At a Glance)

Requirement	Description
Location ID	The ID of your Aiphilia sub-account receiving the number
Customer Name	Must exactly match your phone bill
Service Address	No PO Boxes; must be the address on file with your carrier
Phone Numbers	In E.164 format (e.g., +15551234567)
Letter of Authorization (LOA)	Downloaded, completed, and signed within the last 30 days
Recent Phone Bill	Must be a PDF, no larger than 4MB
Carrier Account Info	Account number, PIN or last 4 digits of SSN (for wireless)

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Step-by-Step Porting Instructions #

Step 1: Locate Your Location ID #

You’ll need the Location ID for the destination sub-account where the number will be ported.

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Step 2: Enter Customer Name #

Use the exact name as shown on your current phone bill.

• First Name
• Last Name
• Business Name (if applicable)

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Step 3: Enter Service Address #

Use the physical address on file with your current carrier.
 PO Boxes are not accepted.

• Street Address
• City
• State/Province
• Zip/Postal Code

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Step 4: List Authorized Phone Numbers #

Include the numbers you want to port and relevant account details.

Wireless Numbers #

• Phone Number(s): e.g. +17787787878
• Wireless Account Number: e.g. 12345678
• PIN / Last 4 of SSN: e.g. 1234
• Carrier Name: e.g. Verizon

Landline / Toll-Free Numbers #

• Phone Number(s): e.g. +18881234568

Number type	Phone number(s):	Wireless Account number:	Pin / Last 4 of SSN:	Service Provider
Wireless Numbers	e.g. +17787787878	e.g. 12345678	e.g. 1234	e.g. Verizon
Landline & Toll-Free Phone Numbers	e.g. +18881234568

Step 5: Complete the Letter of Authorization (LOA) #

Download and complete the LOA.

• Must be in PDF format
• File size cannot exceed 4MB
  
  Note: The LOA must be dated within the past 15 days.
  

Step 6: Include Recent Billing Statement #

Provide a scanned or electronic copy of your most recent phone bill.

• Must be in PDF format
• Max file size: 4MB

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Step 7: Submit Your Port Request to Twilio
 Note: This step would be taken care by customer support #

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Porting a Canadian Phone Number?(non-Twilio number) to a location #

The process is mostly the same, with a few additional notes:

• Typical duration: 4–6 weeks
  (varies by losing carrier)
  
• One-time porting fee: $7.00 USD per number

What You’ll Need #

Before filling out the Twilio Porting Form, make sure you have the following:

1. Account SID
    (Provided by Aiphilia after setup)
   
2. Phone number(s) in E.164 format to be ported.
    Example: [+][1][xxx][xxx][xxxx]
   
3. Twilio Canadian Letter of Authorization (LOA)
   • Must be signed within the last 15 days
     
4. Your most recent billing document
   
5. Customer Account Number
   • The one in your current carrier’s records

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Frequently Asked Questions #

Q: My Twilio number took forever to port. Why?
A: Sometimes it might be that those Twilio numbers are already with another Twilio project. So we just need to move the Twilio number once the client provides the losing Account SID.

   For details, see: Move Twilio Numbers From One Account To Another