Doc Summary
What is Group Chat? #
Group Chat is a mobile-first messaging feature that allows users to create a single chat thread with multiple participants.
Rather than juggling several one-on-one conversations, users can now collaborate with multiple contacts — like families, internal teams, or entire departments — in one unified thread. This streamlines communication, reduces response delays, and improves transparency across all participants.
Key Benefits of Group Chat #
Group Chat transforms how users manage communication by making it faster, collaborative, and more intuitive — directly from the mobile app.
- Collaborative Conversations: Bring multiple contacts into one thread for streamlined discussions.
- Streamlined Communication: Keep everyone on the same page without repeating messages across chats.
- Improved Client Engagement: Tailor interactions by grouping related contacts (e.g., families, departments, or teams).
- Mobile-First Convenience: Start, manage, and continue group conversations anytime, anywhere.
- Unified Threading: One thread, all responses — less clutter, more clarity.
- Better Responsiveness: Everyone can view and reply to messages in real time.
How To Use Group Chat #
Get started with Group Chat in just a few taps from the Aiphilia or LeadConnector mobile app.
Here’s how to initiate a group thread and collaborate more effectively:
- Open the Aiphilia or LeadConnector mobile app on your iOS or Android device.
- Tap the “Conversations” tab at the bottom of your screen.
- Tap the floating “+” button to begin a new conversation.
- Choose “Group Chat” as the conversation type.
- Select your phone number and choose multiple contacts from your list.
- Optionally name the group chat, making it easy to identify later.
- Tap “Start Chat” to launch the conversation instantly.
You can now chat with all selected contacts in one seamless thread!
Starting a Group Chat #
Group Chats are ideal for real-time coordination and updates with multiple contacts.
Whether you’re onboarding a family, managing a sales team, or supporting multiple decision-makers, creating a group chat ensures everyone stays informed and involved.
Managing a Group Chat #
Once a group chat is live, you can communicate just like you would in a one-on-one chat.
You can:
- Send and receive messages
- Share images or files
- Tag users by name
- View all participants in the chat
Note: Editing group names, adding/removing participants, and setting group permissions are not yet supported in beta but are coming soon in the full rollout.
Frequently Asked Questions #
Q: Is Group Chat available on desktop?
A: Not yet. Group Chat is currently only supported on the mobile apps for Aiphilia and LeadConnector (v3.95.0+).
Q: Can I rename or delete a group chat?
A: These options will be added in future updates, but they’re not available in the beta release.
Q: Can I add or remove participants after the chat is created?
A: Not at this time. This functionality is under development and expected in the full rollout.
Q: How do notifications work in a group chat?
A: Notifications are delivered just like one-on-one chats — via mobile push alerts for every new message in the group.
Q: Are all group chat participants able to see past messages?
A: Yes. All members of the group can view the complete message history.
Related Articles #
- Aiphilia Mobile Apps Overview
Next Steps #
- Update your app: Ensure your Aiphilia or LeadConnector mobile app is version 3.95.0 or higher to access Group Chat.
- Explore the Conversations Tab: Learn how one-on-one and group conversations work side-by-side.
- Request White Label Update: If you’re using a white-labeled version of the app, request an update to enable Group Chat.
- Share Feedback: Use the app’s feedback form to submit ideas or report issues with the beta version.
