TABLE OF CONTENTS

• Step 1: Go to the Account dropdown on the top-right menu, click on Subaccounts
• Step 2: If there are too many subaccounts inside Twilio, you can go back to Aiphilia and copy the Account SIN for that location to search in Twilio:
• Step 3: Search based on the Twilio Subaccount SID in Aiphilia agency settings -> Twilio Paste the Account SID here and click on it:
• Step 4: Click into the subaccount so you will see there’s an orange text on the top left:
• Step 5: Click Monitor -> Logs -> Calls
• Frequently Asked Questions

https://www.loom.com/share/02a5b726e61c4e7496b770f972e113dd?sid=539587f6-df27-4ddf-8003-9b2e1bb2a1fc #

Troubleshooting tips when call events don’t seem to be working:

Step 1: Go to the Account dropdown on the top-right menu, click on Subaccounts #

https://console.twilio.com

Step 2: If there are too many subaccounts inside Twilio, you can go back to Ai Philia and copy the Account SIN for that location to search in Twilio: #

https://app.gohighlevel.com/settings/twilio

Step 3: Search based on the Twilio Subaccount SID in Ai Philia agency settings -> Twilio #

Paste the Account SID here and click on it: #

Step 4: Click into the subaccount so you will see there’s an orange text on the top left: #

Step 5: Click Monitor -> Logs -> Calls #

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Frequently Asked Questions #

Currently no frequently asked questions. Submit feedback on this article to help is add questions to this section!

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