Doc Summary
There are several instances when social posts fail. Here are all the reasons and solutions to apply to resolve the issues.
| Failed Message with Solutions | Error Code | |
| The Social Account token has expired. Please reconnect the social account. | OAuthException, 102, 109, 463, 467 | |
| There was a temporary error from Facebook. Give your browser a hard-refresh to clear your cache and retry in a few minutes. | 1, 2, Unexpected Error | |
| The social account token has expired or the connected account does not have permission to post. Please re-connect the social account via an account that has posting permission. | 3 | |
| LeadConnector app is missing. Add the LeadConnector to your Page or Group. | 10 | |
| The connected account does not have permission to post. Please re-connect the social account via an account that has posting permission. | 200-299 | |
| Post content violates community standards. | 368 | |
| Duplicate post content. Posting duplicate content within 12 hours is prohibited. | 506 | |
| Invalid link in a post. | 1609005 | |
| User checkpoint. Log into Facebook and confirm that the LeadConnector app has been added to your page/group. | 459 | |
| Password mismatch. Log into Facebook and confirm that the LeadConnector app has been added to your page/group. | 460 | |
| Unconfirmed user. Log into Facebook and confirm that the LeadConnector app has been added to your page/group. | 464 | |
| Insufficient posting permission or expired token. Reconnect the account and check permissions. | 492 | |
| There was a temporary error from Facebook. Give your browser a hard-refresh to clear your cache and retry in a few minutes. | Unexpected Error | |
| Temporary block. Facebook will make you wait a certain period before restoring your profile’s ability to post. | Temporary Block | |
| File upload timeout. Try attaching a smaller file. | 400 -2207003 | |
| Undefined Instagram issue. This should resolve itself shortly. | 400- 2207001, 2207053 | |
| Post content violates community standards. | 400 – 2207051 | |
| Daily publishing limit reached. Facebook’s API only allows for a certain number of posts per day. | 400 – 2207042 | |
| The Social Account token for Instagram has expired, was revoked, or is invalid. Reconnect Instagram Business account in Social Planner. | 400 – 2207006 | |
| Instagram Account is restricted. Make sure your account is a Business Account. | 400 – 2207050 | |
| Instagram Business Account supports carousel posts with more than 2 images/videos and less than 10 images/videos. | 400 – 2207028 | |
| Maximum Tag limit exceeded. Use 30 tags or less. | 400 – 2207040 | |
| Insufficient User permission. Reconnect this social account via an account that has posting permission. | 400 – 2207005 | |
| The Social Account token for Linkedin has expired, was revoked, or is invalid. Reconnect LinkedIn. | 400 or 403 | |
| Undefined Linkedin issue. This should resolve itself shortly. | 404, 500, 504 | |
| Duplicate post content. Posting duplicate content within 12 hours is prohibited. | 422 | |
| The required field is not present or the post copy is large. | 422 | |
| The connected account does not have permission to post. Please re-connect the social account via an account that has posting permission. | 400 | |
| There was a temporary error from Linkedin. Give your browser a hard-refresh to clear your cache and retry in a few minutes. | 409 | |
| GMB | Missing Value. Complete your Google Business Profile setup and reconnect in Social Planner. | MISSING_VALUE, INVALID_VALUE |
| GMB | Post character limit exceeded. Reduce the number of words in the post copy. | VALUE_OUTSIDE_ALLOWED_RANGE |
| GMB | The Social Account token has expired. Reconnect social account. | OPERATION_EXECUTION_ERROR, EXPIRED_VALUE |
| GMB | The media upload failed. | PHOTO_FETCH_FAILED, PHOTO_UPLOAD_FAILED |
| GMB | Social Account operation is not supported due to account conditions. | OPERATION_UNSUPPORTED_ UNDER_ACCOUNT_CONDITION |
| GMB | Local Post API disabled. This usually happens when the location is part of a chain. | LOCATION_DISABLED_FOR _LOCAL_POST_API |
