How to Retry a Failed Payment for Subscription Products

If your payment for a product has failed, don’t worry! You can easily retry your payment by following these simple steps.

TABLE OF CONTENTS

• Why Payments Fail
• Retrying Your Payment
• Common Solutions for Successful Payment
• Still Having Trouble?

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Why Payments Fail #

Payment transactions may fail for a variety of reasons, including:

• Insufficient funds
• Incorrect card details (such as an expired card or incorrect CVV)
• Bank restrictions or security flags

When this happens, you’ll see a notification prompting you to retry the payment.

Retrying Your Payment #

1. Go to the Product Page
   • Visit the Product which you want to subscribe. 
   • Submit your credentials to make payment 
2. Click “Retry Payment”
   • On the Purchase page, locate the “Retry Payment” button.
   • Click on it to re-initiate the payment process.

       3. Update Payment Information if Needed

• If the failure was due to incorrect or outdated card information, you’ll be prompted to enter new details.
• Double-check all information before proceeding to ensure the payment goes through successfully.
  

        4. Confirm Payment

• After updating your details, confirm the payment.
• You should receive a success notification once your payment is accepted.

Common Solutions for Successful Payment #

• Check with your bank to ensure there are no restrictions on the card being used.
• Verify funds are available in the account.
• Consider alternative payment methods if the retry option is still not successful.
  

Still Having Trouble? #

If your payment still isn’t going through, feel free to reach out to our Support Team for assistance. We’re here to help you complete your purchase!