Migrating International Numbers(Twilio to LC Phone)

✅ Step-by-Step: Manual Migration Process #

1. Migrate the Sub-Account to LC Phone #

Initiate the migration through the Phone Integration settings in your Aiphilia account. You’ll see a status update like “Migration in Progress.”

? Note: If the migration stalls, continue with the steps below.

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2. Create a Regulatory Bundle and Address – How to create Regulatory Bundle ? #

This is required for compliance with Twilio regulations:

• Navigate to your Twilio Console.
• Create a Regulatory Bundle for the country/region matching the phone number.
• Add a Regulatory Address associated with the bundle.
• Ensure the bundle is approved for the correct Number Type (e.g., Mobile, Local, Toll-Free).

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3. Request Key Details from Aiphilia Support #

Reach out to Aiphilia Support or your partner contact and request the following:

• Gaining Account SID
• Regulatory Bundle SID
• Regulatory Address SID

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4. Initiate a Manual Transfer in Twilio #

Use Twilio’s support ticketing system to manually initiate the number move:

• Log in to your Twilio Console.
• Create a Support Ticket requesting number transfer from the current account to the provided Gaining Account SID.
• CC: migration@leadconnectorhq.com in the ticket.
• Include the LOA, Bundle SID, and Address SID in your request.

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⚠️ Common Issues #

Issue	Explanation
“Migration in Progress” stuck	Often occurs when regulatory requirements aren’t completed.
Missing Regulatory Approval	The bundle must be fully approved before initiating manual migration.
Wrong Number Type on Bundle	Match the bundle to the number type (Local, Mobile, Toll-Free).