Doc Summary
The Voice AI Agents Dashboard provides enhanced analytics to help users gain valuable insights into call performance, user sentiment, and triggered actions. This dashboard enables a more data-driven approach to managing Voice AI Agents and optimizing their effectiveness.
TABLE OF CONTENTS
- Where to Find the Voice AI Agents Dashboard
- Key Metrics in the Dashboard
- Call Analytics
- Actions Triggered
- User Sentiment Analysis
- Comparative Statistics
- Available Filters
- Frequently Asked Questions
Where to Find the Voice AI Agents Dashboard #
Easily access the dashboard at different levels for more granular analytics:
- Sub-Account Level Data: Navigate to Voice AI Agents → Dashboards & Logs.
- Agent-Specific Data: Go to Voice AI Agents → Select Agent → Dashboards & Logs.
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Key Metrics in the Dashboard #
The Voice AI Agents Dashboard provides crucial analytics across different categories, helping users measure and improve Voice AI interactions.
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Call Analytics #
Understanding call performance is essential for improving engagement and efficiency. The dashboard provides:
- Total Number of Calls Completed – The total number of calls successfully completed by AI agents.
- Trend of Number of Calls Over Time – A graphical representation of call trends over a selected time period.
- Total Duration of Calls – The cumulative time AI agents spent on calls.
- Average Duration of Calls – The mean duration of all completed calls.
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Actions Triggered #
This section provides insights into AI-driven interactions and automation triggers:
- Total Actions Triggered – The total number of automated actions performed by the AI.
- Action Breakdown – A segregated view displaying the number of times each action was triggered.
- Updated Contact Fields Overview – A summary of the most recently updated contact fields.
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User Sentiment Analysis #
Leverage AI-powered sentiment detection to gauge customer emotions during calls:
- AI-Analyzed Sentiment Overview – A sentiment classification (e.g., positive, neutral, negative) based on call interactions.
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Comparative Statistics #
All stats include a percentage delta comparing data from the last selected filter period, providing insights into performance trends.
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Available Filters #
The dashboard includes flexible filtering options to refine analytics:
- Time Duration – Analyze data within a specific time frame.
- Agent – View performance metrics for individual Voice AI Agents.
Frequently Asked Questions #
Q: How do I access the Voice AI Agents Dashboard? #
You can find it under Voice AI Agents → Dashboards & Logs for sub-account level insights or Voice AI Agents → Agent → Dashboards & Logs for agent-specific data.
Q: Can I filter data for specific time periods? #
Yes, you can filter metrics by selecting a specific time duration in the dashboard.
Q: What is the purpose of sentiment analysis? #
Sentiment analysis helps assess how users feel during interactions, allowing businesses to improve AI responses and customer satisfaction.
Q: What does the percentage delta indicate? #
The percentage delta compares current performance metrics to the last selected time period, highlighting trends and changes in data.
Q: Can I see which actions were triggered most frequently? #
Yes, the Actions Triggered section provides a detailed breakdown of the most frequently triggered actions and their frequency.
Related Articles #
- Setting Up Voice AI Agents
- Understanding Voice AI Call Logs
- Improving AI Call Sentiment
Next Steps #
- Review dashboard insights to optimize Voice AI performance.
- Use sentiment analysis to enhance user interactions.
- Adjust AI agent workflows based on call and action analytics.
