Doc Summary
TABLE OF CONTENTS
- What is Custom Variable Support in Prompt?
- Key Benefits of Custom Variable Support
- How to Add Custom Variables to Prompts
- Best Practices for Using Custom Variables
- Frequently Asked Questions
What is Custom Variable Support in Prompt? #
The long-awaited support for custom variables in Voice AI prompts is now available! This feature allows you to personalize Voice AI interactions by dynamically inserting contact-specific details into prompts, making conversations more contextual and engaging.
Key Benefits of Custom Variable Support #
Using custom variables in Voice AI prompts enhances the conversation flow and provides several advantages:
- Personalized Interactions – Your Voice Agent can now reference specific contact details, making conversations more natural and tailored.
- Improved Context Awareness – The Voice AI can fetch and use existing customer details, improving its ability to provide relevant responses.
- Enhanced Call Experience – Calls feel more human-like as the agent can use customer names and other relevant information.
- Seamless Integration – Custom variables can be easily added using a straightforward tagging format.
How to Add Custom Variables to Prompts #
Adding custom variables to your Voice AI prompt is simple. Follow these steps:
- Go to Agent Goals – Navigate to the Voice AI settings in your platform.
- Select Advanced Goals – Within the Agent Goals section, access the Advanced Goals settings.
- Choose Custom Variables – Select the variables you want to add from the available tag list.
- Manually Insert Variables – Use the format
{{contact.name}}to insert a specific contact’s name, or use other predefined variables as needed.
- Save and Deploy – Once your prompt is configured, save the changes and deploy your Voice Agent for improved conversations.
Best Practices for Using Custom Variables #
To maximize the effectiveness of custom variables, follow these best practices:
- Use Variables Thoughtfully – Ensure the variables you use add value to the conversation and improve clarity.
- Test Before Deployment – Verify that the custom variables populate correctly in test calls before going live.
- Keep Prompts Natural – Avoid overloading prompts with too many variables, as it may make conversations sound robotic.
- Update Customer Data Regularly – Ensure that customer details are up-to-date to avoid outdated information being used in prompts.
Frequently Asked Questions #
Q: What types of custom variables can I use?
A: You can use variables such as {{contact.name}}, {{contact.phone}}, and other predefined fields that store customer details.
Q: Will this feature work for all Voice AI agents?
A: Yes, custom variable support is available for all Voice AI agents configured with Advanced Goals.
Q: Can I create my own custom variables?
A: Currently, you can use system-defined variables related to contact details. Additional custom variables may be supported in future updates.
Q: How can I test if the custom variables are working?
A: After setting up the variables, conduct a test call to ensure the correct details are being pulled into the conversation.
Next Steps #
Start leveraging custom variables today to create more personalized and effective Voice AI interactions! Navigate to Agent Goals, set up your variables, and enhance your customer experience.
