Doc Summary
The Voice-AI Translation Service helps break language barriers by providing instant translations of call transcripts and summaries. Whether you’re managing multilingual teams or serving global clients, this feature ensures that every conversation is easy to understand—no matter the language.
TABLE OF CONTENTS
- What is the Voice-AI Translation Service?
- Key Benefits of the Voice-AI Translation Service
- Enabling Translation in Agent Setup
- Accessing Translated Transcripts and Summaries
- Frequently Asked Questions
What is the Voice-AI Translation Service? #
The Voice-AI Translation Service enables users to automatically receive translated versions of their call transcripts and summaries. Once activated, this feature delivers post-call insights in the language of your choice, directly within your Aiphilia dashboard and call logs.
Designed to enhance accessibility and communication, this service makes it easy for teams and clients to review calls across different languages.
Key Benefits of the Voice-AI Translation Service #
The translation feature improves clarity, accessibility, and inclusivity for global operations:
- Effortless Translation Activation: Choose your translation language when setting up the agent.
- Multilingual Support: Instantly receive summaries and transcripts in the language of your choice.
- Improved Accessibility: Helps non-native speakers understand calls clearly.
- Enhanced Team Collaboration: Make insights available to all stakeholders regardless of language.
- Streamlined Workflows: No need for third-party translation tools.
#
Enabling Translation in Agent Setup #
You can activate translation with just a few clicks during agent creation.
Steps:
- Navigate to Automations > Voice AI > Agents.
- Click Create Agent or edit an existing agent.
- Enable the Translation Service toggle.
- Select your preferred translation language from the dropdown.
- Save the agent.
Accessing Translated Transcripts and Summaries #
After a call is completed, the translated versions of transcripts and summaries become available in two locations.
Where to View Translations:
- Dashboard: View translated summaries and transcripts directly within the Voice AI widget.
- Logs Section: Access full translated transcripts and summaries for individual calls.
Frequently Asked Questions #
Q: Which languages are supported for translation?
A: The supported language list will appear in the dropdown menu during agent setup.
Q: Do I need to enable translation for each call?
A: No, once enabled at the agent level, translation applies automatically to all calls handled by that agent.
Q: Can I change the translation language later?
A: Yes, you can edit the agent and select a different language anytime.
Q: Are both transcript and summary translated?
A: Yes, both are automatically translated and displayed in your chosen language.
Q: Will this affect the original language record?
A: No, the original transcript and summary remain available; translation is provided in addition.
Q: Is this feature available on all plans?
A: Availability may depend on your subscription. Please check with your account settings or support.
